Privacy Policy

RoofReport (roofreportapp.com, the RoofReport apps and the RoofReport WhatsApp service) is made by New Tomorrow, Inc., North Hollywood, California. This policy explains what we collect, why, who helps us process it, how long we keep it and how to have it deleted. Questions: roofreportsapp@gmail.com.

Accounts: name, company name, email, phone number, password (stored only as a one-way hash) and settings. Jobs: property addresses, roof measurements, inspection photos, notes, estimates and prices that contractors enter. Homeowners: the name, phone, email and address a contractor enters to send an estimate, and the homeowner’s approval, signature and messages on the estimate page. WhatsApp: see section 4. Technical: sign-in cookies, device type and IP address in security logs. Card payments are handled by Stripe; we never see or store full card numbers.

Only to run RoofReport: make roof measurement reports and estimates, send estimates and messages by text, email or WhatsApp when the contractor asks, collect e-signatures and payments, keep accounts secure, give support and meet legal duties. We do not sell personal information, do not share it for advertising, and show no ads.

The app uses the camera only when you take roof photos or scan a lead sheet, and your location only when you tap Location to fill in the current address. You can turn both off in your phone’s settings.

A roofing company can let its own team use RoofReport on WhatsApp: the company owner adds each team member’s WhatsApp number in RoofReport, and that person then writes to RoofReport’s WhatsApp number. Only numbers added this way get answers. Anyone else gets one short “not set up” reply a day; for them we keep only the number, a count and the times, never what they wrote. For an added number we keep the messages, photos, voice notes, addresses and our replies, to make the reports and estimates asked for and show them on the job. We reply only to the number that asked, and send only what that person asked for and updates about their own jobs. Type stop to turn off updates (start turns them back on) or menu for help; the company owner can remove the number at any time, and then it gets no more messages. We never use WhatsApp for advertising and never message homeowners on WhatsApp.

These service providers handle only what the feature you use needs, under their own privacy and security terms: Render and Cloudflare (hosting and secure connections, United States); Meta Platforms (WhatsApp Business Platform); Google (maps, address lookup, aerial roof data and Gemini AI); Anthropic (Claude AI); the image service for the roof color preview; Stripe (payments); Twilio (text messages); Resend (email); and Dropbox Sign (e-signatures). The AI services receive the text, photos or voice notes needed to answer a request. If a contractor connects another tool (for example a CRM webhook or a QuickBooks export), we send it the job details the contractor chose.

We keep account and job information, including WhatsApp messages and photos, while the account is open or until the contractor deletes it. When an account or a WhatsApp number’s data is deleted, we remove it within 30 days, except records the law requires us to keep (for example payment records).

You can ask us to show you, correct, send you a copy of, or delete your personal information. Contractors can correct and delete most of it in the app. Homeowners: your details were entered by your contractor, so you can ask them, or email us and we will help. We will not treat you differently for asking. California residents have these rights under California law. We do not track you across other websites and use no advertising or analytics trackers, so browser “Do Not Track” signals change nothing here.

Connections are encrypted (HTTPS), passwords are stored only as hashes, and the app can be locked with a PIN or fingerprint. No system is perfectly secure; if a breach affects your information, we will tell you as the law requires.

RoofReport is for businesses and is not meant for children under 16. We do not knowingly collect information from them.

Contractors can delete drafts, jobs and customer records at any time in the app. Anyone with an account can delete it in the app: Settings › Your account › Delete my account. A team member’s account is deleted with their personal data, and the jobs they made stay with their company; a company owner can delete the whole company with its jobs, customers and settings (and the accounts of its team). It happens at once, any subscription is cancelled first, and it can’t be undone. To delete everything kept for a WhatsApp number, or if you are a homeowner, email roofreportsapp@gmail.com (say the WhatsApp number, or your name and the property address) with the subject “Delete my data”; we confirm by email and delete it within 30 days. Step by step: Delete your data.

If we change this policy we will post the new version here with a new effective date, and tell account owners in the app or by email about important changes.

New Tomorrow, Inc., North Hollywood, California · roofreportapp.com · roofreportsapp@gmail.com